General Conditions — Business Accounts

Effective date: 2026-05-13

These General Conditions apply to business accounts (incorporated companies, NGOs, government entities) that use SpaceHub for managed bookings, virtual offices, or long-term arrangements. For individual users, the standard General Conditions of Use apply instead.

1. Parties

SpaceHub: SpaceHub Ltd, a company incorporated in the Republic of Mauritius, operating the platform at spacehub.mu.

Customer: the legal entity identified at account creation, acting through its authorised representatives.

2. Account and authority

By creating a business account, the Customer warrants that the individual creating the account is duly authorised to bind the Customer. The Customer is responsible for all activity carried out under its account and for keeping its team’s access credentials confidential.

3. Services

• Managed bookings: meeting rooms, training halls, coworking and event venues across Mauritius, booked centrally on the Customer’s account.
• Virtual offices: registered business addresses, mail handling, and on-demand meeting credits under the plans published at /virtual-offices.
• Long-term rentals: month-by-month or fixed-term occupancy arrangements concluded via our long-term enquiry workflow.
• Bundles: pre-priced event packages described at /bundles.

4. Pricing and invoicing

• Prices for managed bookings are those displayed at the moment of confirmation. Discounts agreed with SpaceHub sales staff are recorded against the Customer account.
• Virtual office and long-term subscriptions are billed monthly in advance. The first invoice is issued at activation.
• Invoices include VAT (15%) where applicable. VAT-exempt Customers must provide their exemption certificate at onboarding.
• All amounts are in Mauritian Rupees (MUR) unless otherwise stated.

5. Payment

Payment is by bank transfer or by Juice (MCB instant transfer) to the SpaceHub account communicated on the invoice. Bookings remain in awaiting payment until the corresponding payment is confirmed by the SpaceHub finance team. Standard terms are net 14 days from invoice date unless a different term is agreed in writing.

6. Cancellation and changes

• Cancellation policies are set per space and per booking and are visible on each listing.
• Subscription cancellations take effect at the end of the current paid period; no pro-rata refund is issued.
• Long-term arrangements follow the cancellation terms set in the bespoke agreement.

7. Acceptable use

The Customer agrees not to use SpaceHub for any unlawful purpose, not to share login credentials externally, and not to attempt to extract bulk data from the platform. SpaceHub may suspend any account whose use threatens platform integrity or other users.

8. Confidentiality

Both parties undertake to keep confidential any non-public information shared in connection with these Conditions, including pricing, booking patterns, and security configurations. See our Confidentiality Policy for details.

9. Data protection

Personal data of the Customer’s representatives is processed in accordance with the Mauritius Data Protection Act 2017. See our Data Protection Policy and Data Subject Rights page.

10. Liability

SpaceHub’s aggregate liability for any claim arising out of these Conditions is limited to the total amount paid by the Customer to SpaceHub in the twelve months preceding the event giving rise to the claim. Neither party is liable for indirect, consequential, or punitive damages, or for loss of profit or opportunity.

11. Force majeure

Neither party is liable for failure to perform caused by events beyond reasonable control, including natural disasters, cyclones, public-health emergencies, civil unrest, or government action, provided the affected party promptly informs the other and mitigates the impact.

12. Dispute resolution

Disputes about a specific booking follow the process described in our Dispute Resolution Policy. Contractual disputes that cannot be resolved within 30 days of written notice may be referred to the competent courts of the Republic of Mauritius.

13. Governing law

These Conditions are governed by the laws of the Republic of Mauritius. The parties submit to the exclusive jurisdiction of the Mauritian courts.

14. Changes to these Conditions

We may update these Conditions; material changes take effect 30 days after we notify Customers by email. Continued use of the platform after that date constitutes acceptance.

15. Contact

For commercial questions: sales@spacehub.mu.
For account or billing issues: billing@spacehub.mu.
For legal notices: legal@spacehub.mu.